Return Policy

Contact Norm's for a Return Material Authorization number (RMA) prior to the return

RMA must be clearly marked or attached to the carton for proper credit to be issued

Customer is responsible for all return freight charges

Non-Stocked Items will be returned to the factory. Restocking fees are determined by each vendor and will be deducted from the credit memo.

Equipment

Credit will be issued (less 10% restocking fee and original freight) for all new and unused equipment returned undamaged in its original crate/packaging and within 30 days from the date of invoice.
Special ordered equipment does not apply.
Any new, unused and undamaged equipment returned after 30 days but less than 180 days from the date of invoice will be issued credit less 15% restocking fee and original freight.
No returns are accepted after 180 days of invoice.
Any new, unused and undamaged equipment that is returned will be credited, less the original crate/packaging and a 10% restocking fee as well as original freight and repackaging). The minimum repackaging cost is $50.00.
Please note – This return policy does not apply to freight damaged equipment. It is the responsibility of the receiver to inspect inbound freight and file the appropriate claim with the delivering freight carrier.

Parts

Credit will be issued (less 10% restocking fee) for all new and unused parts returned, undamaged in its original packaging and within 30 days from the date of invoice.
Any new, unused and undamaged parts returned after 30 days but less than 180 days from the date of invoice will be issued credit less 15% restocking fee and original freight.
No returns are accepted after 180 days of invoice.
No returns will be accepted for special ordered items or electrical parts.

Defective Replaced Warranty Parts

Note: Please hold all your warranty parts until your claim is paid. If Ice-O-Matic request any part back for quality control we will notify you to send it to Norms or you may ship directly to IOM. The CLAIM# MUST be eligible on the outside of the box. All evaporators need to have pictures of both the front and back of the plate. And the compressor needs a picture of the tag with the bar code. Please email these along with your Norms invoice & labor bill or SB packing slip to: warranty@normsrefrigeration.com
Parts labor invoice or SB packing slip must be emailed to Norm's Refrigeration within fifteen (15) days from the date of service to be eligible for parts and labor reimbursement. Incidents of failure that do not require the replacement of parts must be explained in sufficient detail on the service invoice to identify the reason for failure.
Shipping charges incurred returning parts to Norm's Refrigeration or Ice-O-Matic are the responsibility of the purchaser